technical lead in Dubai

dubai, dubai
job type
reference number
jordan seymour, randstad mena
+971 4 360 2460
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job description

IT Service Company in U.A.E


Software Support, Computer Science, Problem Solving


Key Responsibilities:

  • Prepare and manage the agreed Customer Success Plan
  • Support Sales in selecting and scoping correct solution for client
  • Work with Delivery to ensure end to end solution deployment
  • If international scope then it will be required to coordinate other CSM's in B-end countries
  • Communicate regular status updates and results to Sales Executive, Sales Manager & Operations Manager
  • Maintain accurate records of trainings and customer communication in Salesforce or any other system
  • Conduct regular group training sessions for clients during the Roll-Out phase to ensure that each new user easily embraces the solutions provided to them
  • When needed, modify or create new training material and templates
  • Report on and analyse the installed base to identify needs & opportunities
  • Trigger email campaigns with marketing team to ensure base reactivation
  • Event order and coordination, including comms line and onsite support where necessary
  • Serve as point of contact and subject matter expert, to customers and Sales on Events
  • Partner with customers to ensure all customer needs are understood and fulfilled on time
  • Conduct information gathering and follow-up meetings with customers before and after the Event execution
  • Attend elite training
  • Set up your webcast on elite
  • Be able to support webcast training to client
  • Be able to answer basic webcast questions

Key Requirements:

  • Bachelor's Degree
  • Solutions training background
  • PMP or PRINCE2 preferred
  • ITIL a plus
  • Ability to adjust thought process and direction from one training to another
  • Strong Customer service skills
  • Excellent ability to multi-task
  • Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
  • Must be well organized
  • Excellent listening, verbal and written communication skills
  • Consistently demonstrates the ability to express both oral and written thoughts and ideas clearly and concisely
  • Entrepreneurial approach that builds and nurtures strong and lasting relationships both internally and

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